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Dream World Images

FAQ's

  • WHAT IS YOUR SHIPPING POLICY? 

    We offer free ground shipping to the Continental USA & Canada. If you require faster shipping we will have to quote you on it due to the nature of the images and sizes. Just Ask

     

    Shipping Outside of the Continental US, Expedited Shipping, and Special Requests Just Ask

     

    We are not responsible for duties and taxes required for international shipping.

     

    Shipping Quotes are available for large orders or orders shipping to international destinations. Please CONTACT US with the details of what will be in the order and the address it will be shipped to.

  • WHAT IS YOUR POLICY ON RETURNS?

    We do not accept returns; all sales are FINAL due to the custom nature of our work. However if you have an issue we will work with you to make it right CONTACT US.

     

    We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.

    If your prints arrive damaged, please keep all packaging and CONTACT US with your order number for further instructions.

  • CAN I CANCEL MY ORDER?  

    All print sales are final, Our prints once orderd go directly into production. Please CONTACT US here as soon as possible if you need to change your order and we will do our best to work with you. 

  • WHO TO CONTACT?

    You can reach out at any time by going to CONTACT US.  

  • HOW CAN I KEEP UP WITH YOUR NEW WORK? 

    We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our NEWSLETTER! You can also follow us on our social media pages as we are constantly posting about new work! 

  • CAN I GET AN IMAGE IN DIFFERENT MATERIALS? 

    Yes, you can, we offer a wide range of materials for our prints including traditional photo paper, fine art paper, traditional canvas prints (and also Silver), semi-gloss metal, and our favorite the brushed aluminum (now in Silver & White) that has a unique quality that creates an almost 3D impression where the images shimmer.  If you have a favorite material that you don’t see, just ask

  • CAN I GET AN IMAGE IN DIFFERENT SIZES?

    Yes, you can, some images due to their cropping may only be available in a limited number of sizes but if there is a size you would like just ask and we can work with you on it.   

  • CAN I MAKE A SPLIT PANEL OUT OF AN IMAGE?  

    Our new printing partner and website allows for you to see directly on the site what a split would look like with you're favorite image on it.  If you have questions feel free to just ask and we can work with you.  

  • CAN I GET FRAMED PRINTS?  

    Absolutely, on our website we offer frames with hundreds of options from different size mats and colors/styles of frames. If you don’t see what your style is just ask there are so many options out there we try to keep the website uncluttered.   

  • WHAT IS THE TURN AROUND TIME?   

    We have partnered with a custom, high-quality lab that takes each print seriously. Each print is inspected for quality, and any issues are automatically reprinted. This means only the highest quality productions are shipped to my clients. With this process in mind, please allow up to twenty-one days for your print to be delivered. I stay on top of any issues and will convey them immediately. We feel that printing our images is of utmost importance, which is why we have partnered with this lab.