Three people standing outdoors under a white canopy, holding a large photograph of a mountain landscape with sunlight shining through clouds. One man has a beard and is wearing a checkered shirt and red cap, another man is wearing a gray shirt and cap, and a woman is wearing sunglasses and a black shirt.

Returns, Exchanges & Damaged Orders

Every Dream World Images artwork is professionally made to order in the material and size selected by the customer. Because each piece is produced specifically for your order, we do not accept returns or exchanges for change of mind, incorrect size or material selection, or differences between screen displays and the finished artwork.

Damaged, Defective, or Incorrect Orders

If your artwork arrives damaged, has a production defect, or is different from what you ordered, please email dan@dreamworldimages.com within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs showing the damage or defect

  • Photographs of the packaging and shipping label

  • A brief description of the problem

We will respond within two business days. Once the claim is verified, we will arrange a replacement at no additional cost. Replacement production generally takes approximately 4–8 business days, depending on the material and finishing options, plus shipping time. We will provide updated timing and tracking information when it becomes available.

If a replacement cannot be produced, a refund will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Please keep the artwork and all original packaging materials until the claim has been resolved. Do not return or discard anything unless instructed to do so.

Cancellations

Cancellation requests must be submitted as soon as possible. Once an order has entered production, it generally cannot be changed or cancelled.

For questions about an order, contact:

dan@dreamworldimages.com

Contact Dan with Questions